Auto Wash at El Jebel

“I had a terrible experience here and would strongly warn others to be careful. After using this car wash, the paint on my car started peeling off in multiple areas. Toyota has since confirmed the damage is significant enough that parts need to be fully replaced, costing thousands of dollars. When I brought this to the company’s attention, they completely denied responsibility and claimed the damage was “pre-existing,” which is simply not true. I have never had any paint issues prior to this wash. What’s even more concerning is that I’ve since learned multiple other customers have experienced similar paint damage after using this same car wash. That should be a major red flag. A standard car wash should NEVER cause paint to peel off a vehicle. The fact that this is happening to multiple cars suggests there is something seriously wrong with their equipment or process. Extremely disappointing response and zero accountability. I would avoid this place entirely.”

“When this place first opened it was truly great. Left your car spotless and pristine. The last 2 times I’ve been, I’ve gotten home really disappointed with the wash. For $20 and the supposedly spot free rinse + detail, the touch less machines are not doing a great job. For how new and a convenient location this place is, it’s sad to see this result.”

“I had been a customer since their first day, until today. The pictures show what my vehicle looked like after the Capitol Peak wash. When I submitted feedback that today’s wash was not my normal experience, they did call me right away. Anthony called to tell me that since my truck may have been outside in the rain, or parked near sprinklers, I could have received these results. He then told me that multiple vehicles had gone through after mine and are fine, and then accused me of trying to play him for a free wash. I never asked for my money back and he NEVER apologized. But, the pictures here clearly show the results of an El Jebel Autowash. Save your money & go elsewhere!”