Lusso Auto Design

“My friend recently had her new BMW, ceramic coated at Lusso Auto Design in Henderson on American Pacific Dr. It looks absolutely beautiful and totally protects against rocks, road dirt , sun exposure, and weather. She got her car washed a few weeks later and it was immaculate. So I called Zach and he set me up with a car wash for the very next day. I took my car in and waited in their very impressive office. My car was ready in no time and I was very impressed. The attention to detail is clearly evident as my car is picture-perfect. Take a look!”

“I normally don’t leave negative reviews, but I believe people should know what happened in my experience with Lusso Auto LLC. I brought my 1995 GMC Step Van to Lusso for a custom air suspension project. I was quoted approximately $20,000-$25,000, later told the project would not exceed $30,000, and I paid a $10,000 deposit. I was told the fabrication work would not begin until after Christmas. What happened instead was extremely disappointing. Before the project ever got underway, I was billed for storage fees and labor. I was never provided a written contract, storage fees were never disclosed in advance, and I never authorized charges for research, engineering, or trial-and-error work. I was also charged over $1,200 simply to change the two front wheels on my vehicle, an amount I believe was completely unreasonable for the work performed. To make matters worse, my vehicle was marked directly with a Sharpie. Instead of using masking tape or another removable method that’s common when planning fabrication work, permanent marker was written directly on the vehicle. No air suspension fabrication was ever started. When I decided to cancel the project, Lusso issued me a refund check, then placed a stop payment on that same check. I ultimately had to file a lawsuit, and the court entered judgment in my favor against Lusso Auto LLC. Even after winning in court, I have had to continue pursuing collection through the legal process because required financial records were not produced during the post-judgment proceedings. This review is based entirely on my own experience and the court proceedings that followed. If you’re considering doing business with Lusso, I strongly recommend getting every promise in writing, insisting on a detailed signed contract, making sure every fee is disclosed upfront, and documenting every payment and conversation. I genuinely wanted this project to succeed. Instead, I lost months of time, had to go through the court system to recover my money, and am still dealing with the aftermath. Based on my experience, I cannot recommend Lusso Auto LLC.”

“Incredible service is truly an understatement. From the very first phone call with Zack, I knew I was dealing with professionals. Out of the few businesses I contacted, his was one of the only ones to answer promptly and professionally and that first impression carried through the entire process of wrapping my new Cybertruck. The pricing was shockingly affordable compared to many other shops in town, yet the quality far exceeded my expectations. The wrap looks absolutely stunning mine is a black and red color-shifting wrap, and I’m completely in love with it. Zack and his entire team delivered a 10/10 experience, from start to finish. I can’t thank them enough. I’ll definitely be sharing pictures soon because words don’t do justice to how AMAZING the final product turned out. Highly, highly recommend!”